The traditional Company MAKROQUIMICA in a chemistry field, acting since 1983, has working on raw material and “commodities” resells, although being a reseller and distributor of highly national and multinational manufacturers.
From some years has been a researching and development product to a institutional market (laundries, floors, kitchen, dairy products, cold stores, swimming pool and motor cars).
Currently all the products are on fully production inside of highest chemistry technologies available and suitable for the highest qualities demands.
We also have qualified technical commercial and logistic traders to present, for teams demonstration and training with our technical material using a didactic language. Also able to offer solutions, well convicted they are what we have best for our clients needs.
The company is placed on the main road between Londrina and Curitiba, with a total area of 48000m², was the pioneer at the area where is strongly becoming an industrial pole. The company introduced has followed a complex plan where allow a very considerable and organized growth without interfere in the in the curse activities. At the moment takes approximately 3000m² of a constructed build area, 48.861,20 gallons of tanks in the own area of 320m². The production line is well modulated allowing a quick adaptation with the demand levels, putting away the necessity of the high volumes stocked. From over the years the work productive line introduced, allowed the experience accumulated and creates our own model of “just in time”.
In the quality system management the MAKROQUIMICA has defined:
Business: Chemical products.
Mission: Through his business and under a enterprising posture, focused in a philosophy of always be a prosperous and reliable range of relationship for acquire and supply qualities products and services and also promote the development in the area, fully respecting the ecology, nature and the community.
Quality policy: We aim especially the client satisfaction, with a constantly improvement of the process and manufacturing services and transportation attending to a requirement norms by:
a) profession training.
b) punctuality
c) productivity
d) waist reduction
e) the environment
f) heath
g) safety
Strategy: Be constantly aware from market necessities, providing with the best technology products always up dated, showing the latest technology, which needs a qualified leader with a wide vision that makes he sees to all the directions, and also beyond and through with this broad vision makes it possible a good organization and your mission completed.
HORIZON:
As the humans being are not perfect but with our efficient concept administrative, we want to lead the company under a perfect operation. If everyone gives all of themselves and what have best, certainly we can constantly be searching for perfection.
A visionary dream.
With an initiative attitude will make a big difference on the market competition.
The MAKROQUIMICA helps with the environment preservation, heeding their staff with importance of the concerning about the theme, instructing through the training, lecture and motivation activities, at least once each two months. We also are concern and aware with the WATER preservation, where are constantly reducing the consume of the products manufacturing, by setting up and cleaning the machine in process. It comes with the same idea for energy and others with the same type.
COMMERCIAL PERFORMANCE OF THE COMPANY
The MAKROQUIMICA has the capacity to fully dedicate itself to the mission, and equally compromise with our clients’ success. This compromising can get an attitude to break barriers for developments.
The MACROQUIMICA has complex partnership, based on trust, qualified service, respected brand reputation, speed on competitive and in one’s capacity as offering complete solutions.
The MAKROQUIMICA has been come off activities with your ethic behavior, respecting the handed compromised, competition respect, valuing our company image, exploiting the reputation of the brand as a sales argument of our products.
The MAKROQUIMICA act as a solution direction to clients. Knowing the real clients necessities, we are up to propose solutions where forward will well satisfies and also getting credibility with our clients.
The MAKROQUIMICA search for identity completely the purchasing decision, evaluating since from the owner director and even the last hand of the product. They are all important for us to make sure in our business and our self support
The commercial process to the products or services of MAKROQUIMICA has the essential requirements:
• Specified by the customer, including requisite for delivery and activities of after-sale - this activity can be evidenced by means of research with customers and placed contracts standard to the disposal of the customers in its operacionalization.
• Specified by the clients, including requirement to deliveries and for activities after sells – this activity can be showed up by the researches, with clients internal and external of MAKROQUIMICA.
• Statutory and regularly related to the products / identify services.
• Determined ads by the management / commercial.
The MAKROQUIMICA has several different kinds of products and service, offering to our clients and who fit at all on their needs. The MAKROQUIMICA planned and develop the needs process to carry out your products and services. The planned results of the products has been made by a consistent way with the others requirement of the system of quality management and regularly. In trhe results planned of the products / services are defined:
• The control points;
• Correlation documents;
• Comes and goes of the process;
• Resort needed for a routine management;
• Operation proceedings applied;
• Monitor proceedings and measure, of the process or the results.
The established system for communications with clients in case of: Information about the products, contracts consultancy and your possible changes, requests, current situation and client feed back are:
• Personal communication:
• High publishing of the newspaper;
• Available pamphlet;
• Correspondence;
• Publish material about the products;
• Call center;
• Internet;
The commercial area of MAKROQUIMICA is the responsible for the process of straight communication with the clients. With the motto:
Conquest - Raise - Keep
The MAKROQUIMICA offers Technical Services, Planning of work; Position ahead of the customer; Established standards of excellency in set with the customer, Training that takes care of the necessity of the customers in the distinct areas of specialty.
Products MAKROQUIMICA have Security in the application and use on the part of the user; fulfilling with its main function not attacking the environment; they are Biodegradaveis; Not emitting of volatile organic composites; Registered in the competent organisms; with available Documentation and findings to the user; e Manual of procedures; Folder with bulletins technician and fiches of security for fiscalization.
HOLISTIC COMPANY
The MAKROQUIMICA action is organic and systematic, even for the others sectors of the company are included in the Quality Management System.
ENVIRONMENT
As a vanguard company the MAKROQUIMICA request the legal demands and pass by environment inspection leaded by the independent listeners covering the topics:a) License and others legal documents covering the changes of the environment.
b) Management of solids residue and effluent.
c) Management of liquids effluents and the water quality.
• Management of domestic liquid effluents.
• Management of hydro resort.
d) Management of atmospheric transmission and noises.
• Management of atmospheric transmission.
• Management of air quality.
• Management of noises.
e) Management of passives environment.
f) Management of materials.
g) Management of environment.
COLLABORATORS AND QUALITY MANAGEMENT
All the staffs with your defined responsibilities in the quality management system have your competence defined based on discerning take to account the education, training, skills and experience, as described on post jobs and functions.For everyone who makes activities that take qualities and supply necessities, conscientiousness, training, the MAKROQUIMICA search for:
• Identify the needs of training and other actions to collaborate with the Annual training development of competence;
• Evaluate the effective of the training and competence raising;
• Establish directive or other actions to the conscientious activities;
• Keep proper register of education, training, skills and experience.
The MAKROQUIMICA make sure the proper competence of your professionals and so on by the requirement established training as well value the effectiveness executed actions as defined requirement by the hierarchy high level of training.
The professionals who execute the specific duties is qualified and based on education and experience, and can be use as a reference as mentioned duties.
The MAKROQUIMICA identify, supply and keep proper installations with the objectives to guarantee the products conformity of the services fulfilled.
The MAKROQUIMICA manage the conditions of work atmosphere, leading to reach the products or services conformity using mechanism as, for example, internal research, PCMSO, PPRA and safety committee to prevent work accidents and treat preventive the health.
